One of my goals this week while I have to stay immobile has been to get caught up on Quicken. I know, up until I married Fiddledaddy I had no idea what that was, and blissfully logged all receipts with a sharpened #2 pencil in a notebook. I drew the columns myself. With a ruler.
After a number of years of playing the banker in our marriage, I now keep track of every single penny spent with Quicken computer software. No #2 pencil, no ruler, no hand drawn lines. I cannot imagine how I functioned prior to Quicken. I juggle 3 businesses plus our household goings-on, and even with a computer program, it’s time consuming.
But worth it. And I’ll tell you why. Every once in a while, I find an error. And those errors, in time, can add up to some nice change.
Last week I finally got around to logging February receipts and bills. I know, I’ve been a little busy. I discovered a charge on my Visa for two Carrabbas meals on the same date.
As a graduate of Dave Ramsey’s Financial Peace University, I’ll tell you that I’m not beholden to credit card companies. (Dave Ramsey is staunchly anti-credit card.) I make the cards work for me. I have a Disney Rewards Visa and another card that is strictly to keep track of Fiddledaddy’s business expenses. Both get paid off monthly. ALWAYS. Both earn me free stuff. The Disney card earns us Disney reward points which we redeem when we go to Disney World. The other card earns us mileage which Fiddledaddy can use when he travels for work. And I pay no annual fee on either one.
Back to my story. I was certain that one of the meals was an error, because while we love Carrabbas and can EAT A LOT, I’m certain that we didn’t go there twice in one day. And I had the receipt for the meal that we did eat.
I called our Carrabbas and asked to speak to a manager. I explained the situation, and he took the time to go back to his computer to look up the charge. FROM FEBRUARY. He could not have been nicer. We compared notes, and sure enough, the second charge for around $36.00 was an error. He credited my account immediately. And apologized for the inconvenience.
How many restaurant chains would take the time to do that immediately? Our Carrabbas does a good bit of business in our little town, despite the economy. I’ve never had a bad meal there, and the service is always terrific.
This is why Carrabbas take away service is #2 on my speed dial. Right behind poison control.
What company do you repeat your business with because of their excellent customer service?