Why Carrabbas is #2 on my speed dial

One of my goals this week while I have to stay immobile has been to get caught up on Quicken.  I know, up until I married Fiddledaddy I had no idea what that was, and blissfully logged all receipts with a sharpened #2 pencil in a notebook.  I drew the columns myself.  With a ruler.

Archaic.

After a number of years of playing the banker in our marriage, I now keep track of every single penny spent with Quicken computer software.  No #2 pencil, no ruler, no hand drawn lines.  I cannot imagine how I functioned prior to Quicken.  I juggle 3 businesses plus our household goings-on, and even with a computer program, it’s time consuming.

But worth it.  And I’ll tell you why.  Every once in a while, I find an error.  And those errors, in time, can add up to some nice change.

Last week I finally got around to logging February receipts and bills.  I know, I’ve been a little busy.  I discovered a charge on my Visa for two Carrabbas meals on the same date.

As a graduate of Dave Ramsey’s Financial Peace University, I’ll tell you that I’m not beholden to credit card companies.  (Dave Ramsey is staunchly anti-credit card.)  I make the cards work for me.  I have a Disney Rewards Visa and another card that is strictly to keep track of Fiddledaddy’s business expenses.  Both get paid off monthly.  ALWAYS.  Both earn me free stuff.  The Disney card earns us Disney reward points which we redeem when we go to Disney World.  The other card earns us mileage which Fiddledaddy can use when he travels for work.  And I pay no annual fee on either one.

Back to my story.  I was certain that one of the meals was an error, because while we love Carrabbas and can EAT A LOT, I’m certain that we didn’t go there twice in one day.  And I had the receipt for the meal that we did eat.

I called our Carrabbas and asked to speak to a manager.  I explained the situation, and he took the time to go back to his computer to look up the charge.  FROM FEBRUARY.  He could not have been nicer.  We compared notes, and sure enough, the second charge for around $36.00 was an error.  He credited my account immediately.  And apologized for the inconvenience.

How many restaurant chains would take the time to do that immediately?  Our Carrabbas does a good bit of business in our little town, despite the economy.  I’ve never had a bad meal there, and the service is always terrific.

This is why Carrabbas take away service is #2 on my speed dial.  Right behind poison control.

What company do you repeat your business with because of their excellent customer service?


12 Responses to Why Carrabbas is #2 on my speed dial

  • Bonefish Grill (same company, really). Like you, we’ve never had a bad meal there and the service is always top-notch.

  • This isn’t an answer to your question, but we’ve always had that philosophy regarding credit cards. Something I’m grateful for when we see how many have suffered from their use of them. (Of course, how they use credit cards always seems to translate to how poorly they manage their money in everything else too.)

  • McAlisters. Their tea is deee-lish. And they pay their staff a decent wage so there is no tipping. The price is the price. I love that.

  • We are fans of Carrabbas in our household. Unfortunately, our town doesn’t have one and the one that we used to eat at in DFW closed down. Bummer.

  • Chik-Fil-A — for fast food they are overpriced, but their service and quality are always excellent. If you ever have a problem, they fall over themselves fixing it. In general, I find this at every Chik-Fil-A so they are always a go-to when traveling. Love them and their philosophy. They are proof that you don’t have to settle for average employees and poor service.

  • We use our credit cards the same way! Love getting the free money.

    I’m just going to say it. I prefer Caribou Coffee to Starbucks. I like the chai better at Starbucks, but the Caribou staff is so friendly.

  • I have to agree with Chik-fil-A. The service is above and beyond. I just wish we had one closer.

  • I love great customer service. I will go back again and again when they go the extra mile. Hope y’all are having a great summer!

  • We have no Carrabbas nor Chik-fil- A in our area. Sad, but true. I would say the little Mexican place by us, La Caretta, keeps us coming back because they always have coupons, the food is good, and the service as well.

  • Love love love Carrabbas! Our local one is amazing and the manager is wonderful. It sounds like yours is too.

    Hugs!
    Kat

  • The more I read, the more I think we are twins separated at birth….I’m the brunette in the piccies. I am the Queen of Quicken (except all my receipts are current within a week of purchase…not judgin…just stating), olderish mother with younderish offspring who are homeschooled, and I was in LOVE with Donny Osmond in days gone by. In. love. No knee problems yet though for me (thank. you. Jesus.).

    We have a Discover card that is paid off monthly as well…they give us money on purchases and at the end of the year big mama gets herself a nice little windfall as we use the card for practically everything. Sadly she doesn’t use it on herself but still!

  • the company with the best service that I have encountered is Disney-be it the store,the web site or the park. It’s the reason we are driving 18 hours with five kids in August to go on vacation